Hello! I'm Anna
I am an adventurous, travel-loving individual who is committed to lifelong learning and continuous improvement. In addition to my passion for personal growth, I am also a dedicated mother and IT professional with a willingness to take on new challenges and adapt to changing circumstances. I possess a unique blend of technical expertise and interpersonal skills that make me a valuable asset to any team.
EXPERIENCE
2016-2025
Able Aerospace Services/Textron Aviation
IT Specialist Lead
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I oversee daily operations, ensuring technology initiatives align with business objectives, drive accountability, and foster cross-functional collaboration. What started as a highly technical role has evolved into a deep passion for leading and empowering my team.
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Lead and mentor a high-performing IT support team, fostering technical growth and operational excellence.
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Manage and optimize enterprise IT infrastructure—including cloud services, virtualization, storage, networking, and cybersecurity—ensuring high availability and scalability.
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Oversee a multimillion-dollar IT budget, aligning investments with strategic objectives and delivering cost-effective solutions.
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Drive root-cause analysis and ITIL-based service improvements, reducing incident recurrence and enhancing system uptime.
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Ensure compliance with regulatory frameworks such as CMMC, SOX, SOC, and ITAR, reinforcing information security and audit readines
2013-2016
Higley Unified School District
IT Technician II
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Led deployment of over 11,500 Windows and Mac workstations annually, optimizing processes for greater efficiency.
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Managed critical system upgrades, including the replacement of domain controllers and file servers across 15 school sites.
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Configured failover clustering to ensure high availability for file share storage at multiple district locations.
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Automated and maintained Windows images using Microsoft Deployment Toolkit, WSUS, and SCCM.
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Streamlined the onboarding process and account creation.
2013
Arizona State University
Technical Support Analyst
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Provided IT support for key university departments, ensuring uninterrupted access to systems and resolving technical issues in a timely manner.
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Coordinated and executed system updates and upgrades to improve service reliability and align with the university’s academic and administrative needs.
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Supported software compliance audits and improved license management processes, ensuring adherence to institutional standards and best practices.
2010-2013
Northland Pioneer College
Information Services Technician
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Anticipated, mitigated, identified, and resolved hardware and software problems on servers and workstations between 10 locations, supporting approximately 7,000 students and 450 staff and faculty.
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Led critical relocation project of Springerville center that consisted of running infrastructure wiring, including fiber and Cat5e cabling, saving the college more than 70 percent of the total project budget.
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Assisted in setting standards for supported equipment and documented IT procedures, processes, and configurations.​
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Implemented ITIL processes to align IT services with the needs of the college, enhancing service delivery.
EDUCATION
2022
Master of Business Administration - MBA
2019
Bachelor of Applied Science - BASc
Western Governors University
IT Management
Northern Arizona University
Technology Management
Honors: Summa Cum Laude
4.0 GPA
Phi Kappa Phi member
2010
Associate of Applied Science - AAS
Northland Pioneer College
Computer Information Systems
3.89 GPA
Phi Theta Kappa member
SKILLS
Leadership of Highly Effective Teams
Security & Compliance
IT Infrastructure Administration
Incident & Service Request Management
Cloud Computing
Windows, MacOS, Linux